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Company : Aricent
Website : www.aricent.com
Role : Network Engineer
Education : Bachelor’s Degree
Experience :1 – 6 Years
About Company Profile:
Aricent connecting together the good communication technology expertise of an Aricent with new creative vision and user experience prowess of design firm frog, the Aricent Group provides an exclusive portfolio of innovation capabilities that seamlessly combines consumer insights, planning, design, Network Administratoring, and systems integration. Our breadth of capacity and depth of expertise grant clients to imagine and developed different user skill and leading-edge products, while at the same time an accelerating time-to-market, overall product development expenses.
Job Description Aricent:
Working at Technical
Assistance Center & Resolving network issues of Enterprise customers.
Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region).
Achieve all the defined metrics & SLA.
Effective engagement with customer (written & verbal) & ensure.
Proactive involvement of Technical Leads / Management in resolving critical issues.
Writing Tech documents covering best practices & Tshoot approaches for a product/issue.
Mentoring of New Hires.
Prior troubleshooting experience.
Willing to work in 24*7 Support (Including Night Shifts).
Prior experience of Voice based technical support.
Excellent communication (written & verbal) skills.
Date Walk-In :20 May 2017
Walk-In Time: 11:00 AM – 03:00 PM
1st floor, Tower B, Logix Techno Park,
Plot no. 5, Sector 127, Noida.